Cancel or delete a hold request

Cancel requests from the hold request screen

You can cancel a pending hold request at any stage from the hold request screen. Canceling requests from the hold request screen allows you to manually select a reason for canceling the request.

1. Go to Hold requests > Show hold requests.
2.  Double-click on the hold request you want to delete. The hold request screen opens.
3. Go to Options > Settle. The Settle menu opens.
4. Select a reason for settling the hold request: 

   Code	Status	Description
   0	Not archived	If the item is still being processed, it is not yet archived. This archive reason is automatically applied.
   1	Copy delivered	The item was delivered to the pick-up location. This archive reason is automatically applied upon delivery.
   4	Open too long	The request was not fulfilled before the number of days configured in the Term for ending hold request field within the Policy material (RMT) table. This archive reason is automatically applied.
   5	Customer removed	The borrowing customer is no longer in the system. This archive reason is automatically applied.
   6	Title / copy removed	The last available title or item requested was deleted. This archive reason must be manually applied.
   7	Due date exceeded	The specified due date has passed. This archive reason is automatically applied after the date is exceeded.
   8	Not picked up	The item was not picked up by the customer. This archive reason is automatically applied.
   9	Delete hold	The request was manually deleted by staff. This archive reason is automatically applied when a request is canceled via the customer's hold list.
   A	(XRA) Hold request for archive	Not currently in use.
   E	Canceled by lender (ILL)	The request was canceled by the ILL lender.
   I	Canceled via OPAC	The request was canceled by the customer via My Account. This archive reason must be manually applied.
   K	Supplied by other (ILL)	The request was supplied by another library via ILL.
   N	Out of stock (ILL)	The item was out of stock via ILL.
   P	On shelf, canceled by customer	The request was canceled by the customer. This archive reason must be manually applied.
   W	Delivery refused (ILL)	The delivery of the item via ILL was refused.

    

5. Click OK. The hold request is canceled. The hold is removed from the customer’s active hold requests, but can be viewed in holds history. The reason selected above appears in the holds history.
6. Check in the item.

To view the customer's processed hold requests, click History at the bottom of the hold request list in the Customer administration screen.

Cancel requests from Customer administration

You can cancel pending hold requests from the customer administration screen:

1. Select the request you want to cancel.
2. Click Cancel at the bottom of the screen. A confirmation message appears.
3. Click Yes. The request is canceled.

 Note: If you attempt to cancel a hold that is already on transport, a notification message appears that the cancelation is not allowed.

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