Set PIN and Reset password

Set PIN

Customers can use a PIN code for self-checkout and to access electronic resources. To set or change a customer's PIN, go to Customer > Set PIN. A Set PIN window opens, this window indicates whether or not the customer has already set a PIN. To change the PIN, enter the desired 4-digit pin into the New PIN field and click OK.

 Learn more in a Wise Guide: Password, PIN, and Username in Wise

Reset password

Customer passwords are used to sign in to My account.  If a customer forgets their password, it can be reset in the Wise staff client. Resetting a password in the Client will force the customer to create a new password the next time they sign in to the OPAC using the temporary password generated in the Client. 

For security purposes, old passwords cannot be viewed within the Wise staff client. If a customer forgets their password, it must be reset.  If a customer has not created a password, Reset password is not available.
 

To reset a password:

1. Go to Customer > Reset password. A confirmation message appears.
2. Click Yes to reset the password. The option to create a one-time password appears.
   • Click Yes to allow the system to generate a temporary password. The assigned password will appear on the screen, or if the computer is connected to a receipt printer, the temporary password can be printed and handed to the customer. The customer can use this temporary password to reset their password in My Account.