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OCLC Wise Support EN

Create a Self Service System (SSS) profile

Learn how to configure self service system profiles to manage the rules followed by self-service machines in Wise.

A Self Service System (SSS) profile for self-service is not required, but it is recommended. The behavior of the self-service machine is determined by the SSS profile you select and can indicate how to check materials in and out and how to handle exceptions.

SIP2 machines and self-service are controlled by the SSS profile.  These profiles can be created for vending machines and other branches.

To create an SSS profile:

  1. In the Wise configuration manager, go to OCLC Wise > Port and profile management > Profiles > Self Service System (SSS) profiles.
  2. Configure the profile to establish the check in and check out capabilities of the workstation:
    Field Description
    SSS profile Name for the profile. Limit 40 characters.
    Terminal can block customers Select Yes to allow the terminal to block a customer card (for example, if the customer has lost their card).
    Does the customer's attention field need to be sent as well? Use only for SIP2 machines. Select Yes to allow display of customer notifications on the machine from the Notifications tab in Customer administration.
    Notification texts per customer Use only for SIP2 machines. Select Yes to display message texts to the customer.
    Notification texts per group/everyone Use only for SIP2 machines. Select Yes to allow message texts based on group/everyone.
    Validity 2-Factor token (days) Not for use in US libraries.
    Fixed IP address for 2-F authentication Not for use in US libraries.
    Expanded financial data Check the box to allow terminals using this profile to receive additional financial details in the 64 response. 
    Check in
    Terminal can check items in Check this box to allow items to be returned at this workstation. When enabled, the fields below become active.
    Block against checking items with status R Check this box to block customers from returning items with status R (on hold for another customer). This prevents customers from removing items from the hold shelf that are intended for other customers, returning and then checking them out for themselves.
    Refuse to check in transport items Check this box so that items that are meant for transport cannot be turned in at the workstation. By default, self-service stations do not allow the return of transport items.

    Refuse to check in invoiced items

    Check this box so that items that have been invoiced cannot be turned in at the workstation.
    Refuse to check in items not checked out Check this box so that items that are not already checked out cannot be returned at the workstation. A message will notify the customer that the item was not checked out.
    Log Status D Check this box to enable items with the log status D (at automation) to require further processing. A specific return location in the library is displayed to the customer.
    Acquisitions sorted Check this box so that new items will be sorted into a specified bin. 
    Bin for sorted acquisitions If the Acquisitions sorted box is checked, enter the name of the bin for new items.
    Number of days for new materials If the Acquisitions sorted box is checked, enter the number of days an item is considered new. If no value is entered here, <180 days will be used.
    Bin item with supplemental materials If the Acquisitions sorted box is checked, enter the name of the bin for items with supplemental materials.
    Transmit customer number when an item is returned Enabled by default, uncheck this box so that a customer number is not conveyed when an item is returned. This means that the workstation will not include the customer name on a printed receipt. Recommended for 3M return terminals.
    Item with supplemental materials can be checked in/processed

    Select the setting for the return of items with supplemental materials:

    • N - Not - items with supplemental materials cannot be returned at this workstation.
    • T - Table - The system will look at table (TABBIJ) Attachment notifications to determine whether or not the item can be returned at the workstation.
    • A - Always - items with supplemental materials can be returned at this workstation.
    Alternative bin 01
    Alternative bin 02
    Alternative bin 03
    Alternative bin 04
    Alternative return bins are available for use in self-service. This functionality is used with a sorting license, which is not yet available in the US market.
    Block check-in of material type(s) If certain material types cannot be returned via a self-service workstation, enter the type code(s) here.
    Refuse check in held/requested items Check this box to refuse the return of hold request items at the workstation.
    Refuse to check in blocked items Check this box to refuse the return of blocked items at the workstation.
    Refuse to check in external item(s) Check this box to refuse the return of external items at the workstation.
    Block against checking in withdrawn materials Check this box to refuse the return of items that have been withdrawn at the workstation.
    Number of days for new materials Period in days for separate sorting of new items. The default period is 180 days. 
    Bin item with supplemental materials

    Define the bin that should be used for default sorting when supplemental materials are checked in. 

    Can copy form storage be checked in Check this box to allow items from the storage collection to be returned at the workstation.
    Assign hold immediately (skip status D) Item will be sorted into the holds bin with item status R (reserved), instead of the exception bin with status D (at automation).
    Waiting time (in minutes) for sending hold email when booking is processed by the SIP2 machine.

    Enter a waiting time (in minutes) to delay sending a hold email to the customer. 

    To prevent a message from being sent to the customer, enter -1 in this field. 

    Leaving this field blank or entering 0 means the message is ready to be sent immediately. 

    Check out
    Terminal can check items out Check this box if items can be checked out from this workstation.

    When enabled, the fields below become active.

    Overrule material availability via self-service system (SSS)

    Some RMT (material policies) may block lending for self-service.

    Check this box to overrule material policies at this workstation.
    Loan out punch card punches without confirmation Check this box to allow customers to borrow items using punch card punches without a system confirmation.
    Item with supplemental materials can be checked out/process Check this box to allow items with supplemental materials to be checked out at this workstation.
    Block check-out of material type(s) If certain material types cannot be checked out via a self-service workstation, enter the type code(s) here.
    Ask terminal via FV confirmation Only for SIP2 workstations. Check this box to allow the workstation to query the system (for damage, previously borrowed, sale, etc. information).

    Client workstation type

    Select the workstation type from the drop-down list.

    Transport for hold in hold request bin Check this box to indicate that returned items are placed in another bin.
    Check-out changed to renewal (after check-in) Check this box if a returned item is checked back out to the same customer on the same day, it is considered a renewal instead of a new loan.
    Report status 3 at check-out For SIP2 machines only. Check this box to enable the workstation to display a message to the customer that they have fines and fees to pay.
    Can copy from storage be checked out Check this box to enable customers to check out items from storage at this workstation.
  3. Click OK to save.

Copies with supplemental items 

The SSS profile regulates whether items with attachments can be borrowed or returned. If allowed, select A - Always for Item with supplemental materials can be checked in/process for both Check in and Check out. This only applies to copies with supplemental items that do not have their own RFID or barcode label.

 Learn more in a Wise Guide: Creating SSS profiles and SIP2 ports

 

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