Cluster administrator
Clusters are used to define which branch locations can sell or distribute tickets for events at other branch locations. Clusters are administered in the Wise configuration manager.
Each independent use of Wise Ticketing is controlled by its own cluster code. In Wise Ticketing, each cluster code begins with the letter K. When staff sign into the staff client, the cluster is searched and captured for the session.
Clusters
At least one cluster must be created in the system in order for Wise Ticketing to function. To create a cluster:
- In the Wise configuration manager, go to ticketWise > Cluster administrator > Clusters.
- Click New. The Cluster window opens.
- Enter Cluster information:
Field Description Cluster code (K) Enter a cluster code (3-characters maximum) Financial organization Select a financial organization from the drop-down list. Organization Select an organization from the drop-down list. Description Enter a text description of the cluster. Catch-up period Enter the number of days (maximum 7) after the sales date of an activity in which tickets can still be sold (post-sales). Default layout of web ticket Select the standard layout for web tickets from the drop-down list. Default layout of service desk ticket Select the standard layout for service desk tickets from the drop-down list.
- Click OK to save.
Cluster range
The cluster scope specifies the roles that an instance has. When a role is not set, a warning message displays when you open Event management in the staff client. To configure the cluster range:
- In the Wise configuration manager, go to ticketWise > Cluster administrator > Cluster range.
- Click Open next to the cluster. The cluster range table opens.
- Click New to add a cluster range. The Cluster range window opens.
- Enter cluster range information:
Field Description Cluster code Automatically filled by the table with the cluster code selected. Branch role Select a branch role from the drop-down list:
Role Description B - Accept as library customer This role is for customers who do not have a library membership but can purchase tickets.
T - Accept as theater customer Not for use in US libraries.
V - Allowed to sell tickets Allows tickets to be sold to other branches.
C - Institution (in range) falls within cluster Cluster definition rule. This option should only be used if the range is defined as an institution rather than a branch. When this rule is selected, tickets can be sold for the institution. P - Parameter management for cluster xyz (branch in range) Not for use in US libraries. H - Main branch (main branch for this cluster) Not for use in US libraries. K - Institutions for selections Not for use in US libraries. Range Select the range of locations to which this role applies. - Click OK to save.
Cluster option
An image associated with an event can be uploaded within the Wise staff client in Event management. The image is stored in the home/bxmas/Resources/Theater_Image folder in three formats:
| Small | 45 x 76 |
| Medium | 107 x 180 |
| Large | 296 x 498 |
These standard sizes can be edited in the Cluster option table. To change the standard image size:
- In the Wise configuration manager, go to ticketWise > Clusters > Cluster option.
- Click Open next to your library system.
- Click New. The Cluster option window opens.
- Provide Cluster option information:
Field Description Cluster code Automatically filled by the system. Key Select the default image size you want to adjust from the drop-down list. Value Enter the value of the pixel width. - Click OK to save.