Email validation
Wise sends a large number of messages every month. To ensure that email addresses are correct and that customers actually receive the messages, we are implementing a number of changes related to email validation starting with version 8.0.2.
Why is validation required?
Problems can arise when emails are sent to unverified email addresses. For example, if a honeypot email address is accidentally entered. Additionally, email providers such as Google and Yahoo are enforcing stricter measures for email senders.
Verifying email addresses is therefore important to meet the requirements of email providers, but above all to prevent errors, fake addresses, and temporary addresses. This ensures that messages such as updates or password reset emails always reach the right person. It also helps keep your system clean and fast, and prevents issues such as spam or a poor reputation for your brand. In addition, you make it easier and safer for users, and you comply with regulations. By validating email addresses, you ensure that your system operates more effectively and reliably.
Since Wise sends millions of emails, the process responsible for this needs to be as robust as possible. There will be little difference for the customer in practice, and validating an email address will be easier.
What has changed?
When an email address is changed, the new email address for that actor must be validated. Validation must take place for every unique email address linked to the actor, regardless of type (email, BCC, BCC2, billing email). The system automatically sends a validation email when the email address is changed.
If an email address has not yet been validated, you can use the Wise Client to send an email validation request for each email type via the Address details tab in Customer administration. Use this button when a customer no longer has access to the validation email. This button ensures that a new message (PVC) is sent.
Customers can also use My account to have a validation email resent to their own email address:
Email processing has also been improved. This process now takes place outside of My account. After clicking the link in the confirmation email, the customer will see a simple page open in their browser confirming that their email address has been successfully validated:
Which email types have changed or been added?
The validation check message (PVC) has changed. The link that the user selects to validate an email address now leads to a standalone application. This means that the customer is not redirected to My account.
The validation reminder message (PVX) has been added. This message reminds customers that they still need to validate their email address.
If you use the PVX message, you set the text manually via the Manager (see below).
Considerations
As of Wise version 8.0.2, it is possible to send validation reminders. This is done by the actor-validate-email-reminders job.
There are two configurations available that can be requested from OCLC. These determine how often and after how many days the message is sent. If the default setting is used, the reminder is sent a maximum of twice every ten days.
This job runs daily through the actor_email_validation table and checks whether reminder messages need to be sent (taking the configurations into account). For information about configuring email, see Email settings. For more information about setting up text groups, see Texts.