Point-of-sale corrections

Restore

Restoring an item for a customer should only be done if the payment must be refunded in its entirety. Restoring is only possible for journal entries that were made the same day. This means that errors made in payment method are immediately restored.

To restore an item, the following terms apply:

• Only applies to Membership fees (Registration types 1XX), Fines/store sales/other revenue (Registration types 2XX, 3XX, or 4XX), and Tickets (Registration types 6XX)
• Library staff must be authorized to restore items
• If the payment was closed as paid by bank/check, there cannot be a direct debit collection
• The item cannot be paid as credit/credit balance to be waived
• If an item is paid by bank/check, the employee must also be authorized to create journal entries in this journal
• The item must be paid on the same date. Setting the working date has no influence on this.
• Journal entries that have arisen from previous restore actions cannot be restored again

To restore a payment:

1. Open the customer account for the customer to whom you want to restore a payment.
2. Go to Customer > Financial > Fines or Fee, depending on which kind of payment is being restored.
3. Select History and then choose the payment line that will be restored.
4. Click the Restore button at the bottom of the screen. If a line is selected that cannot be restored, a message will appear. If the line can be restored, a confirmation message appears.
5. Click Yes and complete the transaction.

Reverse

A reversal rolls back a payment. The payment is completely rolled back and then re-opened. When Restore is used, a new line is added to the payments history screen called Counter-entry. When there are outstanding fines, the item is reopened and can be paid. Reversal is not linked to a date or period of payment for the counter-entry, Wise will ask for a journal entry date.

By default, the working date will be pre-filled by the system. This entry date can be changed by staff with the condition that this entry date must not occur before the closing date of the last journal period. This prevents a situation from occurring in which entries are made after a journal period has already closed.

To reverse an item, the following terms apply:

• Only applies to Membership Fee (Registration types 1XX), Fines/store sales/other revenue (Registration types 2XX, 3XX, or 4XX), and Tickets (Registration types 6XX)
• Library staff must be authorized to reverse items
• The item must be paid by cash, bank, or check
• If an item is paid by bank/check, the employee must also be authorized to create journal entries in this journal. Journals must be linked to the employee's login code.

Buying and selling credit cannot be reversed.

To restore a payment:

1. Open the customer account for the customer to whom you want to restore a payment.
2. Go to Customer > Finance > Fines or Fee, depending on which kind of payment is being reversed.
3. Select History and then choose the payment line that will be reversed.
4. Click the Reverse button at the bottom of the screen. If a line is selected that cannot be reversed, a message will appear. If the line can be restored, a confirmation message appears.
5. Click Yes and complete the transaction.

Date adjustments

The date of cash drawer payments and receipts can be changed after the payment is processed. Date adjustments can be made by adjusting the working date in the client workstation. The entries in the cash drawer are then dated on the entered working date, if configured. See Cash drawer for more information.

If your system is configured to block date adjustments and you have rolled back the working date so that you can process an invoice in the previous month, the entries are processed, but not in the previous month.

The Cash Drawer Details overview shows the item entered with the date of the actual transaction instead of the rolled-back working date.