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- https://help.wise.oclc.org/Troubleshooting/How_do_items_assigned_a_temporary_shelf_return_to_permanent_location_if_the_item_is_never_checked_outIf never checked out, the item remains assigned to the temporary shelf forever. When checked-in, the item comes off the temporary shelf and is returned to a permanent sheving location. However, this c...If never checked out, the item remains assigned to the temporary shelf forever. When checked-in, the item comes off the temporary shelf and is returned to a permanent sheving location. However, this can appear to not be the case if the library adds a comment to the item record and checks the "Show in location" box on the comment. Adding a comment and clicking "Show in location" makes the comment appear as the location for the item.
- https://help.wise.oclc.org/Troubleshooting/Why_am_I_getting_an_error_message_telling_me_there_are_no_items_available_for_holdSymptom When trying to place a title-level hold users are receiving an error message that says "No items available for hold. Continue?" Users are then prompted to either select Yes or No. Applies to W...Symptom When trying to place a title-level hold users are receiving an error message that says "No items available for hold. Continue?" Users are then prompted to either select Yes or No. Applies to Wise staff client Resolution Clearing your cache and cookies can sometimes clear this error message. If that doesn't resolve the issue please contact OCLC Support for further assistance. Additional information Place hold requests Page ID 4815
- https://help.wise.oclc.org/Troubleshooting/Item_Request_Manager_doesnt_pull_up_requestsSymptom Staff get a blank window rather their expected list of requests in the Wise Console under Item Request Manager > Manage Requests. Applies to Wise Console Resolution Restart the browser and re-...Symptom Staff get a blank window rather their expected list of requests in the Wise Console under Item Request Manager > Manage Requests. Applies to Wise Console Resolution Restart the browser and re-open the Wise Console using an incognito window. Additional information There is more on the Item Request Manager window. Page ID 6107
- https://help.wise.oclc.org/Troubleshooting/I_cannot_make_changes_to_an_entry_in_a_system_tableYou are in a system table entry and cannot click the Change radio button The table may have an Instantie (Institution) tab and a Systeem (System) tab. In most cases, all configuration is done on the S...You are in a system table entry and cannot click the Change radio button The table may have an Instantie (Institution) tab and a Systeem (System) tab. In most cases, all configuration is done on the System tab for single-tenant systems. When on any tab other than System, if you see the letter ‘S’ in the Branch column, that means that the system-level settings are in effect. As a result, you need to click on the System tab to make any changes.
- https://help.wise.oclc.org/Troubleshooting/Online_registration_results_in_PML_errorIf you would still like to be able to leave out an email address in practice when in the staff client, you can turn on the LRBEMLV system option, which tells the client to show the option for entering...If you would still like to be able to leave out an email address in practice when in the staff client, you can turn on the LRBEMLV system option, which tells the client to show the option for entering an empty email address. Click the details button for LRBEMLV and change the setting to be On. Sign in to the staff client and navigate to Customer administration. To enter an account without an email, click the empty button next to the Email field.
- https://help.wise.oclc.org/Troubleshooting/Why_am_I_not_able_to__import_EDI_invoices_into_Order_AdministrationSymptom When I upload an EDI invoice, the invoice does not appear in Order administration as an invoice to import. Applies to Wise staff client Resolution EDI invoices must have the file extension ".E...Symptom When I upload an EDI invoice, the invoice does not appear in Order administration as an invoice to import. Applies to Wise staff client Resolution EDI invoices must have the file extension ".EDI" (as opposed to .pdf, .doc, etc) in order for them to appear in Order administration after being uploaded. Please make sure that the invoice has the ".EDI" extension in the filename before uploading it. Additional information Process EDI invoices Page ID 4816
- https://help.wise.oclc.org/Troubleshooting/One_of_our_books_doesnt_have_a_record_in_WiseSymptom A book owned by your library has a title/barcode/ISBN/etc., but it is not retrievable in the catalog Applies to Staff client Resolution Determine whether the original bibliographic record for ...Symptom A book owned by your library has a title/barcode/ISBN/etc., but it is not retrievable in the catalog Applies to Staff client Resolution Determine whether the original bibliographic record for the item is an OverDrive or Hoopla record. These are treated differently by Wise. If not, please contact OCLC Support. Page ID 4795
- https://help.wise.oclc.org/Troubleshooting/Place_item_pop_up_does_not_appear_upon_check_inSymptom The "Place item" dialog box does not appear when the placement branch checks in an item for the first time. Applies to Staff client Wise configuration Resolution Check whether your Transport S...Symptom The "Place item" dialog box does not appear when the placement branch checks in an item for the first time. Applies to Staff client Wise configuration Resolution Check whether your Transport Status is set to Yes. In Wise configuration, go to Management organizations > Branches. In your chosen branch, click on the Items tab. Transport status is the fifth field from the top. Confirm it is Yes or change it to Yes. Repeat for as many branches as needed. Page ID 4798
- https://help.wise.oclc.org/Troubleshooting/Checked_out_items_on_hold_do_not_display_the_same_statusSymptom Inconsistency with statuses of checked out items on hold. Applies to Staff client Resolution The reason these display differently may be because there is a holds queue for one and not the othe...Symptom Inconsistency with statuses of checked out items on hold. Applies to Staff client Resolution The reason these display differently may be because there is a holds queue for one and not the other. Please check whether the items in question have the same amount of holds. If they do not, contact OCLC Support. Additional information Unprocessed hold requests screen Page ID 4759
- https://help.wise.oclc.org/Troubleshooting/Can_I_restore_a_file_I_accidentally_deleted_in_file_management%3FIn File management, you attempt to download a file, but you accidentally hit delete instead of download. Staff with the Management of trash can (BESTANDSBEHEER_TRASH) file management system role funct...In File management, you attempt to download a file, but you accidentally hit delete instead of download. Staff with the Management of trash can (BESTANDSBEHEER_TRASH) file management system role function have access to the folder. Navigate to the trash folder: Branch management > File management > trash Right-click on the selection and choose Restore selected file(s) from the File menu After you restore the file(s), go back to the original folder, right-click, and choose Refresh folder content
- https://help.wise.oclc.org/Troubleshooting/My_patrons_items_are_renewing_automaticallyChecked-out items are renewing with no action from the patron The patron's membership definitions may include an automatic renewal. Follow the path: OCLC Wise > Products and Services > Memberships > M...Checked-out items are renewing with no action from the patron The patron's membership definitions may include an automatic renewal. Follow the path: OCLC Wise > Products and Services > Memberships > Membership settings > Membership definitions. Navigate to the detail of the patron's membership definition. At the bottom of the detail screen, in the left column, locate the Automatic renewal field. If it is checked, customers with this membership definition will be allotted automatic renewals.