My patrons' items are renewing automatically.
Symptom
- Checked-out items are renewing with no action from the patron
Applies to
- Wise client
- Wise configuration
Resolution
The patron's membership definitions may include an automatic renewal.
- Sign into Wise configuration.
- Follow the path: OCLC Wise > Products and Services > Memberships > Membership settings > Membership definitions.
- Navigate to the detail of the patron's membership definition.
- At the bottom of the detail screen, in the left column, locate the Automatic renewal field. If it is checked, customers with this membership definition will be allotted automatic renewals. To disable, uncheck the option.