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OCLC Wise Support EN

Renewing items

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Learn how to renew items in the Wise client and OPAC.

Introduction

  • A customer can extend the lending period of items, or renew, as long as there are no holds placed on the item.
  • When an item is renewed prior to the due date, the renewal period begins on the date the item is renewed. For example, if the current date is 9/16 and an item has a renewal period of 14 days, the new due date would be 9/30 if it is renewed on the current date.
  • If your library has auto renewal turned on, Wise renews the item at around 9:00 pm the night before it is due.

 Note: The branch where the item is renewed becomes the lending branch for the item. If the item is checked out at branch A. Branch A is the lending library until the item is renewed at branch B, then branch B becomes the lending location.

Renew checked out items in the Wise client

To renew a customer's checked out items via the staff client:

  1. Open the customer's account in Customer Administration.
  2. Navigate to Customer > Borrowed items or F9. A list of borrowed items displays.
  3. Highlight (click) the line(s) for the item(s) that the customer wants to renew.
  4. Right click on the line ans select Renew loan period to renew the item(s).
    • This notification box will pop up first, regardless if the item is on hold for other patrons.
    • If there is a hold on the item for another patron,  you will receive the notification box the says: "There is a hold for this item; Renew?" You have the option to override the block and renew the item for the current customer, or not.
  5. When a borrowed item is checked in and then checked out again to the same customer on the same day, the system treats the checkout as a renewal.
Borrowed items

Customer_borrowed items.png

Renew checked out items in the OPAC

Customers can renew items via My Account in the OPAC:

  1. Log into My Account in the OPAC.
  2. Navigate to the My Checkouts page.
  3. A screen will appear, showing all items currently checked out to the customer. Items that are eligible for renewal by the customer will show a checkbox with the renewal date. Those that are not eligible will not show the checkbox.
  4. To renew the items that are eligible for renewal, click Renew selected items.
  5. A Renewal outcome window will appear.

Changing the Due Date for a checked out item

To extend the loan period on an item for a customer:

  1. Open the customer's account in the Wise staff client > Customer Administration.
  2. Navigate to Customer > Borrowed items ot F9. A list of borrowed items displays.
  3. Right click on the item whose loan period you would like to extend.
  4. A calender will open up. Choose the date you want to extend the item's loan to.
  5. Click OK.

 Note: You may be prompted with a block (which you can override) if there are exsisting holds for the item.

 

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