Cancel tickets
Learn how to cancel event tickets in the Wise staff client.
Individual event tickets can be canceled in the staff client.
Cancel tickets via the Cancel tickets menu
To cancel one or more tickets:
- Go to Tickets > Cancel tickets. The Cancel tickets window opens.
- Select the number of tickets that will be canceled using the up and down arrow next to the Number of tickets field. A corresponding number of lines will display on the screen
- Enter the ticket number(s) into the empty lines. The ticket number is a six-digit number that appears on each printed ticket.
- Optional. Check the option boxes:
- No details prevents customer detail information from displaying on the screen.
- No fee indicates that no cancelation fee will be calculated in the transaction.
- Optional. To confirm that the correct ticket is selected, press enter a window opens to show the customer name and cost of the ticket(s).
- Click Cancel tickets. If no refund or cancelation fee is owed, a confirmation message appears indicating that no refunds are required. The process is complete.
- If a refund or cancelation fee is owed to the customer, the payment screen appears.
- Enter the amount to refund in the refund method box. Note: A refund can be split between the methods below so that, for example, a portion is paid back in cash and the remainder is credited to the customer's account.
- Cash drawer - select this option if you are paying the customer back with cash. This option can be used to refund anonymous buyers or library customers.
- On credit - select this option to credit the payment to the customer's account. The credit can be used to purchase other tickets or pay library fines.
- Journal earmarked - when a journal code is set for ticket returns, this option will appear. This option should only be selected when it is not possible to use the other two options. This option records a credit due amount in the library ledger. For more information, see Journals.
- Click All below the payment amount to refund the full amount using one method of payment, or enter a different amount in the payment boxes to split the payment.
- Enter the amount to refund in the refund method box. Note: A refund can be split between the methods below so that, for example, a portion is paid back in cash and the remainder is credited to the customer's account.
- Click OK to complete the transaction. The ticket is canceled and the customer is refunded.
When a free ticket is canceled, a message appears to indicate that the ticket is canceled and no refund is due back.