View and pay fines

During a lending session, if configured to do so, the Amount due will show up in a notification window when the customer account is accessed.

The Amount due is what the customer owes the library for items that have not been returned. When configured in the Wise configuration manager, the Amount due will show up in a notification window when the customer account is accessed.

When the customer is ready to pay fines, they can be booked and paid per item, or all at once.

To pay fines for select items:

1. Search for the customer.
2. Go to Customer > Borrowed items to see which items the customer has that are overdue.
3. Right-click on the item line(s) that are overdue and select Register current fine. A confirmation window opens to display the fine amount.
4. Click Yes to register the fine. A confirmation window appears.
5. Click OK. The amount is registered and a payment window opens.
6. Enter the amount paid, in dollars and cents, by the customer and press Enter. If the customer is paying cash, the amount of change due displays in the Back field.
7. Click OK to confirm payment.

To pay all existing fines:

1. Go to Circulation > Check out.
2. Scan the customer's library card or search for the customer.
3. Go to Customer > Book on-going fine. A confirmation message appears.
4. Click Yes to register the fine. A confirmation window appears.
5. Click OK. The amount is registered and a payment window opens.
6. Enter the amount paid, in dollars and cents, by the customer and press Enter.
   • If the customer is paying cash, the amount of change due displays in the Back field.
   • If the customer is paying an amount less than $1.00, the amount must be entered with a 0 dollar value.
     Example: The customer pays sixty-eight cents. Enter the amount as $0.68.
7. Click OK to confirm payment.