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Wise known issues

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This page lists known issues in Wise. Availability dates are subject to change.

Current issues

Issue	Details
Link screen The following issues have been identified with the Material type dialog on the Link screen in the Staff client: The dialog does not respond when you enter a letter to jump down the list of material types (e.g., pressing E to jump to all material types beginning with E). The dialog does not respond when you change the sort order.	Release: 7.0.7 Workaround: None
Workslips stop printing after the first item is printed When printing a workslip with multiple copies going to different libraries, the printer stops after the first item is printed.	Release: 7.0.7 Workaround: None
Search customer button deactivated When using the New ILL copy screen, the Search customer button is deactivated even when the Status drop-down menu is set to R.	Release: 7.0.7 Workaround: Select OK from the Status drop-down menu to activate the Search customer button.
Shelf description changes to NA after soft refresh in the Console Picklist After initially launching the Console Picklist, the Shelf Description column appears as expected; however, after the first soft refresh of the Picklist, the shelf description for some items changes to NA.	Release: 7.0.7 Workaround: None
Paging not available on the Console catalog group tabs When looking at the Group tab of a title with many items, paging through the list of items is not possible. View 10 or 25 by choosing the number of items to see on the page. If there are more than 25 items, the remaining items are not accessible from the screen. The issue will be resolved in release 7.0.7	Release: 7.0.6 Workaround: None
Load MARC data report not generating full details After loading MARC data into Wise, a Load MARC titles report is generated to provide details of the import (e.g. whether the title was overlaid), but these reports are not including title data. They include the total number of records processed, but not title-level details. A fix will be installed during an upcoming weekly update.	Release: 7.0.6 Workaround: None
TCP/IP connection time out error Please be aware while testing the connection, you may receive a time-out error message. Our team is currently investigating this issue and will install a fix or share configuration updates as soon as this is resolved. Note: In Connexion client, users can enable the Display report for immediate export results option for confirmation that their files were transmitted successfully. You can find more information about this option here.	Release: 7.0.6 Workaround: Click Retry if the timeout error appears. The file will be fully transmitted to Wise.
Console Picklist The following issues have been identified with the Console Picklist: Some sort options aren't retained when you go to the next page Patrons with multiple cards on their account will show up on the picklist multiple times - one for each card - for the same hold request Holds with statuses other than Active appear on the list The holds queue order is not honored The PICKLST system option is not yet implemented. Right now, you do not need to enable the system option to view the picklist in the Console	Release: 7.0.6 Workaround: None

Fixed issues

Fixed issues - Table

Issue	Fix date
Console - Pick-up location value not displaying When you open the Item request manager, the Pick-up location column is populated for a request; however, when you expand a request: The Pick-up location value is blank. The locations available in the drop-down menu do not include all of an institution's configured locations when the Pick-up location drop-down menu is expanded. Release: 7.0.6 Workaround: None	28 November 2023
OPAC - Titles display as unavailable for Holds in the search results screen Though the screen shows the wrong text/button, the functionality actually does work. We are investigating if there is a Smartling or translation issue inadvertently causing this display issue. Release: 7.0.6 Workaround: Go into the Item details screen to place the hold.	28 November 2023
Item Request Manager - Saving change to item requests Users are currently unable to save changes to item requests. When a change is attempted, the following error message appears: The Item Request could not be saved. Please try saving again later. We improved the UI to make the Pick-up location a recognizable required fields. We will also update old requests to include a pick-up branch at your library's request. Release: 7.0.6 Workaround: A pick-up location must be specified to save a request.	28 November 2023
Console - Advanced Customer Search sometimes returns many blank rows When using an asterisk () in the Surname/Last/Family name to search for customers in the Wise console, the last several pages of results do not contain data. Release:* 7.0.6 Workaround: Change the sort order of the list.	17 November 2023
Cannot re-register patrons in the Client and Console Users cannot currently re-register patrons in the Wise Client or console. Clicking Add new customer (Client) or Re-activate (console) results in no action being taken. Release: 7.0.6 Workaround: None	15 November 2023
Catalog keyword search stops working After executing several words/keyword searches in the Wise Client, an error is displayed and you can no longer search this index. Release: 7.0.6 Workaround: Clear the cache and restart the client.	15 November 2023
Cannot create new accounts in the Client and Console