Claim returned

View and process claim returned items in the Wise console

Library staff with permission to check items in and out can also mark items as claimed returned. See Claim returned process for more information.

To process a claim returned:

1. Sign into the Wise console.
2. Search for the customer who checked out the item, the customer record open to the Checked out tab.
3. Check the box next to the item the customer claims they returned and go to More Actions > Claim item(s) returned.
4. The Claim item(s) returned modal opens. Review and enter claim details: 

• The table at the top of the screen displays replacement costs for the selected item(s).
• The message below the table indicates how long the customer and library have to look for the item, configured in the Claim return processing the Manager.
• Total Replacement Costs display the cost of the items if they are not found.

 Note: If your library waives claim returned fines, for this release, staff will need to resolve the fines manually via the customer financials screen. In a future release, we will implement a direct process to waive the fines in the Console.

• Returned to by default, is set to the branch the staff member is currently signed into. If the customer thinks they may have returned the item to a different location, this selection can be changed via the drop-down list.
• Date returned by default, is set to the current date, but if the customer believes they have returned the item at a different time, this can be changed.
• Note (optional) staff can provide additional details from the customer regarding the claim.

5. Click Resolve. The item status is updated from U - checked out to UM - checked out, missing. A note is added to the On Loan screen, "Claims returned," and the customer's Items Claimed Returned counter is incremented by the number of items claimed.