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OCLC Wise Support EN

Upcoming Wise training

Register to attend live training courses for Wise.

 Find Wise training recordings and videos here.

 

Wise Staff client: Circulation

Description This course provides instruction on Wise Circulation, including how to: check in/out materials, manage holds, and pay fines.
Intended audience This course is best suited for library staff who are new to Wise and already have a basic understanding of navigating the Staff client.
Date/Time

Wednesday, 19 February 2025, from 2:00 PM - 3:00 PM Eastern Daylight Time, North America [UTC -5]

Register

Wednesday, 19 February 2025, from 2:00 PM - 3:00 PM Eastern Daylight Time, North America [UTC -5] In the event of low attendance, OCLC may cancel a training session. In this situation, registrants will be notified by email before the session.
Recordings

A recording of this course will be posted following the live session. A previous recording can be found here.

After completing this course, please take a moment to complete the evaluation. Thank  you!

Supplemental materials Learner guide

Wise Staff client: Customer administration

 

Description This course provides instruction on how to navigate the Customer Administration menu, manage customer accounts, and perform advanced customer account scenarios.
Intended audience This course is best suited for library staff who are new to Wise and already have a basic understanding of navigating the Staff client.
Date/Time

Tuesday, 11 March 2025, from 2:00 PM - 3:00 PM Eastern Daylight Time, North America [UTC -5]

Register

Wednesday, 19 February 2025, from 2:00 PM - 3:00 PM Eastern Daylight Time, North America [UTC -5]

In the event of low attendance, OCLC may cancel a training session. In this situation, registrants will be notified by email before the session.
Recordings A recording of this course will be posted following the live session. A previous recording can be found here.
Supplemental materials Presentation slides

Learner guide

Wise OPAC and My Account

Description This course provides instruction on how to navigate the user-facing OPAC and customer My Account menus, search the online catalog, and perform My account scenarios.
Intended audience This course is best suited for library staff who are new to Wise and already have a basic understanding of the Wise Staff client.
Date/Time No sessions are scheduled at this time.
Cancellation policy In the event of low attendance, OCLC may cancel a training session. In this situation, registrants will be notified by email before the session.
Recordings

A recording of this course will be posted following the live session. A previous recording can be found here.

After completing this course, please take a moment to complete the evaluation. Thank  you!

Supplemental materials

Presentation slides

Learner guide

 

Wise Staff client: Searching

Description This course provides an in-depth exploration of search strategies and techniques tailored for the Wise platform.
Intended audience This course is best suited for library staff who are new to Wise and already have a basic understanding of the Wise Staff client.
Date/Time No sessions are scheduled at this time.
Cancellation policy In the event of low attendance, OCLC may cancel a training session. In this situation, registrants will be notified by email before the session.
Recordings A recording of this course will be posted following the live session.
Supplemental materials  

 

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