Clear unclaimed holds
When requested holds are not picked up by the customer, they can be removed from the system in two ways:
- Via an automated clean-up operation in the system
Note: To set this up, contact your system administrator.
- Processing by the branch
Clear unclaimed holds manually
- Navigate to Hold requests > Overviews > Hold shelf.
- Populate the following fields:
- Branch(es): Select the appropriate branch. To choose more than one branch, hold the Ctrl key while clicking.
- Notification date: Select the number of full days from the date the notification was sent to pick up items. For example, if customers have seven days to pick up holds, enter eight days from the notification date.
- Click Create report. The items that should be removed from the hold shelf appear in a BIRT report. The report can be exported or printed, if desired.
- Remove the items from the hold shelf.
- Check in the items. When the items are scanned, an alert will display that the item is on the hold shelf. Make a selection for how to clear the request and click OK.
- Remove - the request is closed and assigned status Z - Processed/closed, the archive reason displays "Not picked up", and the item is assigned status B - In.
- Retain - The hold is returned to the holds shelf. This can also happen if an item is found in a location other than the hold shelf and returned to the desk.
Charge for unclaimed holds
Customers can be charged for not retrieving requested holds. This is configured in Wise configuration manager. Contact your system administrator for more information.
Pick-up costs are charged when the hold requests has the status Z - Processed/Closed with the archive reason 8 - Not picked up. Items are given this status when you clear unclaimed holds or when a hold requests is manually set. No costs are charged if a hold request with status O is given.