My holds

Hold types

The My holds screen allows users to view separate lists of their standard, first available, and sequential holds. Browse a holds list by clicking the arrows to the left and right of the list or click on the list title to view the full list.

• Standard: Items with this hold type are delivered in the order that they become available.
• First available:  A hold placed on a group of items. After one item is fulfilled, the rest are automatically canceled.
• Sequential:  A hold placed on a group of items. Holds on these items will be fulfilled in a specific order. Holds on subsequent items are not placed until the previous items are checked out.

For more information on placing different types of holds in the OPAC, see My Wish list.

Delete a hold

My Account can be configured to allow holds to be deleted or canceled by customers. If deletion is not allowed, no "Delete" button is shown for the item in My holds. If the system option LANRSVP is enabled, customers can delete pending holds via My Account > My holds.

If cancelation is allowed, a customer can delete a hold while the hold still has the In Process status (the hold has been placed, but not yet honored with a copy status A).

To delete a hold:

1. Go to My Account > My holds.
2. Click Delete to the right of the title in the holds list.
3. A confirmation window will appear. Click Delete again to cancel the hold.

Edit a hold

As long as the hold still has the status In process, the pickup location, start and stop dates and pause date can be changed. A hold can still be canceled and edited at any time through Wise Client or Console by staff. For more information on pausing holds, see Pause or resume a hold.

Place a hold

For more information on placing holds in the OPAC, see Place holds.

View and change preferred pickup location for holds

If system option PPLOCAT: Enable patron preferred pickup location is enabled, customers can select and manage their preferred pickup location. If this system option is not enabled, the customer's home branch continues to function as the default pickup location. 

Preferred pickup locations for holds can be updated when when placing a hold (see Place holds for more information) or via My account details. To update a location via My account details:

1.  Go to My account. 
2. Click My account details. 
3. Click Edit next to Preferred pickup location at the bottom of the page.
4. A modal will appear. Select the desired Library system and Branch from the drop-down menus. If the library has one LO, the library system drop-down will not appear. 
5. Click Save.

 Note: Because some pickup branches may not be enabled for preferred pickup, the list in My Account may be different than the list of pickup locations when placing a hold.

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