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OCLC Wise Support EN

I am trying to renew a due date and getting an error message that the barcode value is not applicable.

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Applies to
  • Staff client
Answer

The error message may be occurring because an item cannot be renewed twice in a single day. The workflow below will both change the due date at check-out and override renewal.

In the Wise staff client:

  1. Select Customer Administration > Customer > Check out (or hotkey F3)
  2. On the Checkout screen: Navigate to Check out > Change return date.
  3. Select return date in the calendar: click OK.
  4. Paste item barcode (CTRL V) into item field – note adjusted return date to the right; click Enter.
  5. Item is renewed with the adjusted due date.
Additional information

Once an item is renewed, Wise cannot override the return date to a date earlier than the already established date.

Page ID
4790