Cancel or change holds

Delete a hold

My Account can be configured to allow holds to be deleted, or canceled, by customers. If deletion is not allowed, no "Delete" button is shown for the item in My holds. If the system option LANRSVP is enabled, customers can delete pending holds via My Account > My holds.

If cancelation is allowed, a customer can delete a hold while the hold still has the In Process status (the hold has been placed, but not yet honored with a copy status A).

To delete a hold:

1. Go to My Account > My holds.
2. Click Delete to the right of the title in the holds list.
3. A confirmation window will appear. Click Delete again to cancel the hold.

Edit a hold

As long as the hold still has the status In process, the pickup location, start and stop dates and pause date can be changed. A hold can still be canceled and edited at any time through Wise Client or Console by staff. For more information on pausing holds, see Pause or resume a hold.