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OCLC Wise Support EN

New OPAC and My Account enhancements and known issues

This page lists enhancements and known issues in the new Wise OPAC and MyAccount.

Enhancements

Enhancement Status
Hide Branch, Shopping Cart, Language Added
Hide Show items nearby and Show items elsewhere if no places exist there Added
Always expand Show items nearby if items exist there Future consideration
Language change "must be returned by" to "is due by" In progress
Contact library link Future consideration
New OPAC login screen customization

Added

 Note: If you would like your logo to be added to the login screen, please contact OCLC Support

Ability to dismiss or resolve patron notifications Planned after 8.0.1
Add Terms & Conditions to Community Planned after 8.0.1
Enlarge numbers in OPAC filter count Future consideration

Known issues

Issue Status
My Account in the OPAC is showing items as overdue even though the due date is the current day. They technically shouldn't show as overdue until the following day. Also checked out items show one day short on the “days remaining” count. In progress

Log in issues occur when patrons sign in to a branch other than their own. Patrons are required to sign in multiple times.

 Workaround: The patron must log in twice and then choose the option to restart login process.

In progress

Patron’s date of birth displays incorrectly in My Account details (it shows off by -1 day)

 Note: While the display in My Account is not correct, the data is still correct in the system.

This issue will be resolved with the 8.0.1 release
Item status for checked out items sometimes displays as “Placed a hold request” In progress
Stereotypical avatar removal In progress
Clicking the hyperlink for an author name in a title listing does not generate a complete count of items (no digital items display). Planned after 8.0.1
Cancel Item Request workflow is unclear Planned after 8.0.1
Printing lists in Joomla include the header/footer of the website Planned after 8.0.1
Star ratings currently show on e-resources Planned after 8.0.1
Group search does not display star ratings Planned after 8.0.1
Terms of service are not present in the Community profile Planned after 8.0.1
No messaging available for titles that are not in other libraries' collections Planned after 8.0.1

Fixed issues

Fixed issues - Table
Issue Fix date
Unable to report lost library card in OPAC 14 April 2025
Language details and the "titleDetail-allInformation" value is incorrect 27 March 2025
New OPAC and MyAccount login details are not combined 27 March 2025
Titles are not returned in the OPAC when the search query has stop words and one regular word 27 March 2025
Title Detail, Item Detail, and Title Metadata APIs are returning RMT hold configuration descriptions instead of material type descriptions. 10 March 2025
Sign up_Preferred name fields are not displaying when system option for ADDL_NM is set to Yes. 11 March 2025

Digital items checked out error

7 March 2025
Hold notifications do not send to inbox 6 March 2025
Unable to rate related issues with econtent from My checkouts, title detail page, and My List.

6 March 2025

 Note: The primary issue here is that users with fines cannot perform community actions. Future work will improve the user experience.

Unable to create nickname in Community Wise 6 March 2025
Duplicate author in sidebar facet/filter 28 February 2025
Online payments My Account heading displays in Dutch 17 February 2025
Remove IRM links 31 January 2025

     

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