Create an account and sign in to the user interface

​Sign in with an existing account

If a customer has a current library card, they can log into the Wise discovery interface using the barcode on their library card, or once established, a username and password.

New customers who register at the service desk are provided with a password generated by the system which they can use to log into My Account.

1. Go to your library Wise discovery interface website.
2. Click Login at the top of the page. A login window appears.
3. Enter your Username or card number and Password.
4. Click Login. The customer's My Account screen opens.

Create a new account using the online registration form

Customers can create a new account via the website.

1. Go to your library web catalog.
2. Click Sign up at the top of the page. The Register for a library account page opens.
3. Under Register for a library account, enter your Email address.
4. Click Next. The registration screen continues.
5. Provide Login details. Required fields are indicated by red comment boxes:

   Login details
   Field	Description
   Email address	Already populated from the Register page.
   Username	Must adhere to requirements. For more information, see Username and password details.
   Password	Must adhere to requirements. For more information, see Username and password details.

   Personal data
   First name, Middle name, Last name	Enter the customer name. First and last names are required, middle name is optional.
   Suffix	(Optional) Select a Suffix from the drop-down list.
   Date of birth	Click on the calendar icon, or enter the date of birth in MM/DD/YYYY format.
   Street number, Street name	Street number and street name.
   Addition	(Optional) Additional address detail.
   City, State, Zip code	City, State, and Zip code.
   Telephone, mobile	Home phone number and mobile phone number (optional).   Note: To allow these fields to appear in the online registration form, the Is entry of telephone number required? field must be selected within Customer type definition and the fields PPH - Telephone number and PMO - Text message must be configured within Membership customer fields.

   Account details
   Membership	List of library cards is populated based on date of birth, ZIP code, etc.
   Branch	List of branches is populated based on date of birth, ZIP code, etc.
   I agree to the General Terms and Conditions	Check the box to agree with terms and conditions. You can view the General Terms and Conditions for the definition of the membership form you chose

6. Click Next. A confirmation message appears with a link to update details.

Re-register online 

Customers who have existing expired accounts can choose to re-register online. Newly registered online accounts will be merged with the old expired account in the system. A PVH message type can be configured to send a confirmation message to the user renewing their account.

Sign up for the newsletter

If an individual would like to receive your library's newsletter without signing up for a library account, they can do so via the web catalog as well.

1. Go to your library Wise discovery interface website.
2. Click Sign up for newsletter at the top of the page. The Subscribe to our newsletter page opens.
3. Enter an Email address and click Next. The login details page opens.
4. Enter Login details:
   • Email address
   • Username
   • Password
   • Personal data
5. Click Next. A confirmation message appears.

Customers who do not complete the online registration process are automatically removed from the system after a few days.

Username and password details

Login issues

The following issues may arise when customers attempt to log into the Wise discovery interface.