Change membership

Current membership

Customers can view the following membership information under Current membership:

• Membership expiration date
• Membership type
• Membership costs (if applicable)

Change membership

To change a membership, select a new membership under Change membership and click Confirm change subscription.

 Note: The newly selected membership will start after the expiration date listed under Current membership. If the customer would like the new membership to take effect immediately, they will need to contact the library to request that staff update their account. 

Deactivate account

Customers will also see the option to deactivate their account on the Change membership screen if the option Can deactivate card is checked for the My Menu configuration in the Manager under Products and services > Membership > Card Configuration > My Menu configuration.

To deactivate an account:

1.  Go to My account > Change membership.
2. Select a reason from the Reason of deactivation drop-down menu.
3. Once a reason has been selected, click I want to cancel my subscription. 

 Note:  The cancellation of the account will not go into effect until the end of the membership period. Since the membership period is still active until then, a customer can cancel even if they still have materials at home at the time of deactivation.